Digital twin, fog and edge computing, AR, VR and MR, 5G and IoT are projected to play a crucial role in making India a frontrunner in IoT adoption.
The top three emerging tech expected to have the biggest impact on CX projects in the next three years include AI (53%), virtual customer assistants and chatbots (39%) and omnichannel engagement solutions (37%).
Loktra Fintech, Innovision and DronaHQ have been declared winners amongst over 300 startups who underwent a rigorous selection process over three months.
Seventy percent of respondents still prefer to speak to a human than an AI system or a chatbot when dealing with customer service, according to new research from Pegasystems.
Focusing exclusively on governance, even master data management, is not enough to succeed as a CDO, according to Gartner's Debra Logan.
Sectors like finance and technology are deploying combinations of AI governance and risk management tools and techniques to manage reputation and security risks.
The 2019 Veeam Cloud Data Management Report indicates that 73 percent of organizations are failing to meet users’ demands for uninterrupted access to applications and data.
VMware Cloud on Dell EMC will be core to the Dell Technologies Cloud datacenter-as-a-Service solution unveiled at Dell Technologies World 2019.
At the Summit, Alibaba Cloud launched a landmark China Gateway Program with 8 local partners with the signing ceremony.
Organizations are turning to naturalistic engagement methods, such as voice and other AI-powered technologies, to give customers what they want and achieve higher operational efficiency.