K2 can address general and specific HR-related employee queries as well as handle personal requests for actions like providing payslip, tax forms etc., and will enable the HR team to focus on other important areas for employee development
The top-five RPA vendors controlled 47 percent of the market in 2018. The vendors ranked sixth and seventh achieved triple-digit revenue growth.
HR and recruitment leaders have begun using applications of AI to improve HR efficiency, and Gartner has identified the top three among them.
Digital twin, fog and edge computing, AR, VR and MR, 5G and IoT are projected to play a crucial role in making India a frontrunner in IoT adoption.
The top three emerging tech expected to have the biggest impact on CX projects in the next three years include AI (53%), virtual customer assistants and chatbots (39%) and omnichannel engagement solutions (37%).
Loktra Fintech, Innovision and DronaHQ have been declared winners amongst over 300 startups who underwent a rigorous selection process over three months.
Seventy percent of respondents still prefer to speak to a human than an AI system or a chatbot when dealing with customer service, according to new research from Pegasystems.
Focusing exclusively on governance, even master data management, is not enough to succeed as a CDO, according to Gartner's Debra Logan.
Sectors like finance and technology are deploying combinations of AI governance and risk management tools and techniques to manage reputation and security risks.
The 2019 Veeam Cloud Data Management Report indicates that 73 percent of organizations are failing to meet users’ demands for uninterrupted access to applications and data.