A week after the HDFC Bank mobile banking app remained down both on iOS and Android devices, the bank has now restored the older version of the app.
The bank had rolled out the revamped app last week, however, it failed to work due to server issues. After a week of continuous issues, the bank has pulled it down from the App Store and Play Store.
However, while installing the new version of the app, the bank had also delisted the older version, which meant HDFC Bank did not have any app for almost a week.
The app failure led to customer grievances, and is quite a disappointment at a time when digital is becoming a competitive factor in the BFSI space.
The app that is now available for users will continue to have all the older services such as savings accounts, fixed deposits, debit cards, credit cards, demat accounts, and more. Those who already have the older version can continue to use it without having to refresh the app.
HDFC Bank mentioned in a statement that it needs some more time to fix the latest buggy version of the app. The bank also has a MobileBanking Lite app on both App Store and Play Store, which comes with limited access.