The definition of a ‘workplace' has dramatically evolved, affected by tech-savvy millennials who believe that work is no longer someplace you go, but something you do. With a transforming workforce, corporate priorities have also changed when it comes to enabling the best possible working environments and systems, in order to attract and retain top talent.
We’re living in the day and age of apps, apps and even more apps. Given the changing workstyles and complex IT environments, it is increasingly necessary to get work done in a productive way. Employees are required to remember numerous logins as they switch between applications, not to mention the time they waste searching across multiple locations for information. All of this, while complying with performance and security issues that can further hinder the employee experience.
In fact, according a study by Harvard Business Review, context switching between apps can result in a 40 percent loss of productivity. Today, we are witnessing the shift from a digital workspace – to an intelligent one. So, the question that arises is - what exactly is an intelligent workspace?
A digital workspace becomes an intelligent one when it moves beyond organizing apps and data to guide and ultimately automating work. It allows the user to extract relevant actions from a host of open applications, use insights to prioritize them and present them to the employee in a simple way so they can get work done in the most efficient way possible. The future is one in which these workspaces use machine learning to guide tasks, simplify workflows and predict and present tasks so we can focus on work that help us advance.
An intelligent workspace also holds powerful new capabilities to maximize employee experience while enhancing user efficiency and engagement. Moreover, existing applications are interwoven into new user-friendly processes.
Employees require digital, yet intelligent workspaces to bring structure to their work and get an actionable view into all systems. An intelligent workspace detects changes and streamlines complex processes into single-purpose workflows. With this solution, important information and tasks can be pushed to any location while users get a great experience along with valuable corporate data control.
The future of work is one in which employee experience and the technologies that support it, like intelligent workspaces, will help drive competitive advantage. Employees today deal with as many as 11 different apps a day to get their work done. Most of their functionality goes unused or even makes tasks more difficult as employees spend too much time searching for relevant information they need. This overload and complexity, hamper employee experience and lead to lower levels of employee engagement.
The benefits that will help drive competitive advantage include -
Improved user experience, optimized resources, toughened security and compliance across the entire digital workspace
Bring IT silos together - Quickly and easily complete routine tasks in your workspace, or collaboration tools, without the hassle of switching or signing into multiple apps
Work smarter and faster - Make busywork a thing of the past with a virtual assistant that automates repetitive tasks, simplifies workflows and get faster solutions without having to log in to multiple systems
The intelligent workspace will help us go beyond and have an impact on employee experience. In the near future, these workspaces automate and optimize tasks, handing them off to virtual assistants that execute them on our behalf, enabling us to focus on high-value work. With a secure, flexible platform, organizations can connect, collaborate, and innovate anywhere—on any application, any device, any cloud, at any given time.
Nonetheless, an intelligent workspace needs to evolve with digital developments and the needs and behaviours of the workforce. Workspaces should never be a blocker to new opportunities, they must be designed for new business objectives. Companies that get employee experience right will have the advantage - they will innovate, lead, and last.
Ravindra Kelkar is Area Vice President, Sales & Services, India Sub-continent at Citrix
Disclaimer: This article is published as part of the IDG Contributor Network. The views expressed in this article are solely those of the contributing authors and not of IDG Media and its editor(s).