2018 was called the year of the ‘digital reckoning’. Rightly so, as we saw organizations across the globe embracing digital transformation programs and customer experience changes.
As we step into 2019, digital is still going to be one of the greatest priorities for businesses. Nevertheless, companies’ ambitions are moving beyond being digital entities.
They want to do more with less, automate processes, excite customers, empower employees, and create new revenue streams. As organizations strive to achieve higher value outcomes from their technology investments, 2019 will likely see a lot of enthusiasm and initiatives around the ‘intelligent enterprise’.
If early numbers are anything to go by, the intelligent enterprise will be the next frontier in 2019 and beyond. Intelligent enterprises are predicted to drive a next-generation value economy, creating an estimated USD 3.5 trillion value, and forcing organizations to rethink the way they operate, an SAP research reveals.
Intelligent technologies, intelligent applications and a strong digital platform are going to be inevitable for this next transformation that enterprises will embark on. Here are the top technology trends that will fuel the journey to intelligence in 2019.
Robotics process automation with Intelligence
Deloitte estimates that 53 percent of organisations in 2018 have embarked on their robotic process automation (RPA) journeys, while a further 19 percent plan to adopt it within the next two years.
AI has definitely gone beyond the hype stage and companies are already achieving real results using AI. Experts predict that intelligent robotic process automation will become business critical, as companies will require the high automation level necessary to become intelligent enterprises in 2019.
The RPA market will reach USD 1.7 billion in 2019 and USD 2.9 billion in 2021. By the end of 2019, automation will eliminate 20 percent of all service desk interactions globally, due to a successful combination of cognitive systems, RPA, and various chatbot technologies, according to Forrester Research.
Multi-cloud to go mainstream
Cloud isn’t going off the priority list of enterprises in 2019. In fact, 60 percent of workloads are expected to be running within some form of hosted cloud environment in 2019, up from 45 percent in 2017 (451 Research study). The same study reveals that 61 percent of respondents plan to implement some type of multi-cloud environment by 2019.
“One of the greatest advantages that i-ERP delivers is its ability to self-invent based on the data received from the users. This will transform ERP from being a reactive, back-end system to a proactive and intelligent core.”
Multi-cloud discussions will gain strategic importance within organizations and will become a critical differentiator in driving digital transformation projects. As a matter of fact, multi-clouds will enhance the ability of organizations to constantly implement intelligent capabilities quickly. Cloud-native applications and platform/provider-agnostic data management will likely become the focus areas in the next one year.
The importance of open-source based cloud platforms will further be reinstated as multi-clouds raises new management challenges.
i-ERP to form the Intelligent core
ERP will benefit from the use of machine learning and predictive analytics in 2019. i-ERP will become the backbone for the intelligent enterprises, that helps them continuously reinvent customer experience, accelerate productivity, and use analytics to make the right data-driven decisions.
Intelligent ERP or i-ERP systems will be critical in delivering flexibility, complexity, agility and cost advantages to organizations that are expected to do more with less. One of the greatest advantages that i-ERP delivers is its ability to self-invent based on the data received from the users. This will transform ERP from being a reactive, back-end system to a proactive and intelligent core.
Data-driven organizations to lead
Data will continue to be the fuel that runs intelligent enterprises in 2019. Organizations will put great focus on advanced analytics to consolidate, process, and drive insights for better decision making. According to the McKinsey Global Institute, data-driven organizations are 23 times more likely to acquire customers, six times as likely to retain customers, and 19 times as likely to be profitable as a result. Businesses will thus do their best to be insight-driven, to be ahead of their less-informed peers and witness better growth.
AI, deep learning, augmented data discovery and predictive analytics among other things will dominate the data discussions in 2019.
Veera Swamy Arava is the CEO and Director at SAT Infotech.
Disclaimer: This article is published as part of the IDG Contributor Network. The views expressed in this article are solely those of the contributing authors and not of IDG Media and its editor(s).