The manufacturing industry is at the cusp of change. Customer experience takes center stage and the next decade will be all about tapping into their lives and simplifying it by connected devices, artificial intelligence (AI), Internet of Things (IoT) and every emerging technology. Here is how sector leaders see the future.
Warehouse automation and IoT-based transportation systems will help deliver goods faster and meet the demand cycle. With warehouse automation, drones will pick up the right product; IoT-based transport system will ensure the shortest route mapping, availability of drones, and accurate doorstep-delivery.
Smart devices will learn usage patterns of the customers, and automate operations accordingly. Assume a user has to change the ac temperature multiple times disrupting her sleep cycle; the device will learn the pattern and auto-control temperature, turning the home into an intelligent unit.
The future would be more of connected manufacturing. Machines will self-update their health status. Powered by AI, machines analyze failure points in the background, and automate maintenance scheduling with an engineer. We are inching closer to self-healing machines.
Smart elements in each device will enhance product as per customer need and trends, making it possible to provide proactive support. Sensors will collect data from the device and customize it to the customer, provide personalized support, and avoid security lapses.
Consumer durables market has now shifted to product-as-a-service. Consumers would rather buy a service than a product; products will be customized to the consumer’s need. Technologies such as IoT and AI bring connected products, consumers, and manufacturers closer.
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