Making the right call is important in digital transformation. What contributes to good digital decision-making?
Managing and implementing a digital transformation project can have wide-ranging consequences for an organisation. Yet with so many options available, the pace of change so unrelenting and complexity increasing with every new innovation, making those decisions is hard.
Telstra sought to understand how business leaders around the world make digital transformation decisions. What contributes to good digital decision-making? And, what is holding organisations back from making better decisions that deliver tangible business benefits?