Whitepaper

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The Cognitive Enterprise: Reinventing your company with AI

IBM Shares with you the 7 key success factors that will transform your enterprise digitally.

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From minutiae to mastery with multi-cloud automation

Organizations managing multi-cloud environments are so busy running their IT infrastructure that they are less likely to allocate time for innovative or strategic initiatives.

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Accelerating the Support Experience with the Cognitive, AI-Powered Help Desk

This white paper outlines best practices for delivering more personalized and intuitive support experiences at the scale required by a highly mobile and diverse workforce.

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Thinking beyond, and before, the abandoned cart

How context-driven commerce drives revenues across lifelong customer relationships

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The 2018 Internet Retailer® “Guide to E-Commerce Technology”

More than three-quarters of surveyed online retailers say they’re going to increase investment in e-commerce technology in the coming year. Are you one of them?

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There’s nothing artificial about intelligence

Marketers have lots of data. Use all of it, quickly and efficiently, with machine learning to optimize customer journeys, streamline marketing ops, and understand customer dynamics. The end game is Contextual Intelligence.

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The challenges of contextual insight: Brands struggle with using data to optimize experiences

You probably already collect mountains of data. But most marketers still lack a contextualized approach to enhance the customer experience in real time. 

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10 personalization tactics

Start personalizing web experiences now with these quick wins.

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How to choose the best CMS for customer experience management

Your CMS is central to your digital marketing efforts. Choose the wrong one, and you may lack crucial capabilities needed to enrich the customer experience.

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10 tactics for optimizing the commerce experience

Personalizing the experience for your customers before, during, and after the sale is critical to building trust in your brand and your customers’ experience of your storefront.

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4 ways hyper-coverged lowers TCO for core applications vs. cloud

Businesses that can compete in today's digital economy are able to do so because of their ability to effectively transform their IT.This infographic explores four ways hyper-converged can help drive up ROI for IT transformation.

Analytics in manufacturing: Bridging the gap between IT and OT

As manufacturing sector comes to terms with analytics, CIOs mull over breaking the data silos, tackling counterfeit data and exploring the area with the most untapped potential for the technology—the shop floor.